cg88 | Privacy Policy - How We Protect Your Personal Data

SSL encryption

Cg88 protects all data using bank-grade 256-bit SSL encryption.

Third-Party Prohibition

We never share information with third parties without your consent.

Your rights

You have full rights to access, correct, and delete your own data on cg88.

Secure servers

All data is stored in secure data centers and backed up regularly.

GDPR compliant

Cg88 complies with international data protection standards.

Data Retention

Your information is securely deleted after the required period.

1. Introduction and Definitions

This Privacy Policy ("Policy") explains how cg88.win ("cg88", "we", "our") collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and services ("Platform"). This Policy is part of our Terms and Conditions, and by using the cg88 Platform, you agree to all terms of this Privacy Policy.

"Personal information" means any information that can directly or indirectly identify you — name, email address, mobile number, date of birth, address, payment information, and account activity. cg88 collects only lawful and necessary information and is committed to protecting your privacy.

We operate in compliance with international data protection laws such as GDPR (General Data Protection Regulation) and local Bangladesh Digital Security Act. Your rights and our responsibilities are clearly stated in this policy.

2. What Types of Information We Collect

2.1 Information Provided During Registration

When you create an account on cg88, we collect the following information: full name (as per ID card), date of birth, gender, nationality, complete residential address, email address, mobile number, username and password. This information is required for legal verification, age confirmation, and account security.

2.2 KYC Verification Documents

To comply with legal and licensing requirements, cg88 collects documents to verify your identity: government-issued photo ID (national ID card, passport, driving license), proof of address (utility bill, bank statement), selfie or live verification photo. These documents are stored in encrypted form and can only be accessed by authorized compliance teams.

2.3 Financial and Transaction Information

We collect payment information to process your deposits and withdrawals: mobile banking numbers (bKash, Nagad, Rocket), bank account details, transaction history, betting records, and balance. Note that cg88 never stores your payment password or OTP—these are handled directly by the payment processor.

2.4 Automatically Collected Data

Cg88 Platform automatically collects certain technical information during use: IP address, device type and model, operating system, browser type and version, screen resolution, language settings, referrer URL, page views and click data, session duration, geolocation data (approximate location). This information is used to improve services, detect fraud, and personalize user experience.

2.5 Cookies and Tracking Technologies

Cg88 uses cookies, web beacons, and similar technologies. Essential cookies are necessary for site functionality (login sessions, shopping cart). Performance cookies help analyze and improve website usage. Functional cookies remember your preferences (language, theme). You can control cookies through browser settings, but some features may not work.

3. How We Use Your Information

Cg88 uses your personal information for the following purposes and only on lawful grounds:

Account Management: Creating, maintaining, and managing your cg88 account; verifying identity and age and complying with KYC regulations.
Service provision: Operating betting and gaming services; processing transactions—deposits, withdrawals, bonus credits; settling bets and paying out winnings.
Contact: Sending important account notifications. Sharing promotional offers and bonus information (if you consent). Providing customer support and responding to inquiries.
Security and Fraud Prevention: Monitoring suspicious activity and detecting fraud; preventing money laundering and terrorist financing; identifying multiple accounts and bonus abuse.
Legal Obligations: Meeting licensing and regulatory requirements; complying with tax and financial reporting obligations; cooperating with lawful requests from law enforcement authorities.
Platform improvement: Analyzing website and app performance. Using data to improve user experience. Developing new features and games.
Marketing and Personalization: Customizing content according to your preferences; providing relevant game and betting recommendations; showing targeted ads (you may opt out).

4. Information Sharing and Disclosure

Cg88 protects the confidentiality of your information and shares it with third parties only in the following circumstances:

4.1 Service Providers and Partners

We work with trusted third-party service providers who operate services on behalf of cg88: payment processors (bKash, Nagad, banks), game providers (Evolution Gaming, Pragmatic Play), identity verification services, cloud hosting and data storage providers, customer support software, marketing and analytics tools. All these partners are bound by strict confidentiality agreements and can only access data for specified tasks.

4.2 Legal Requirements

We may disclose your information if: required by law or valid legal process (court orders, subpoenas); requested by government or regulatory authorities; to protect cg88's legal rights, property, or security; or to assist in investigating fraud, money laundering, or other criminal activity.

4.3 Business Transfers

If cg88 undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. In such cases, we will notify you in advance and ensure the new owner maintains the same privacy standards.

5. Data Security and Encryption

Cg88 applies industry-standard security measures to protect your personal information:

SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption — bank-level security.
Secure database: Personal information is stored in encrypted databases and protected by firewalls.
Access control: Only authorized employees and systems can access necessary information.
Regular security audits: Third-party security experts regularly audit our systems.
Two-factor authentication: 2FA is available as an additional security layer.
Backup and recovery: Regular backups and disaster recovery plans to prevent data loss.

However, keep in mind that internet transmission is not completely secure. We make every effort but cannot guarantee 100% security. It is your responsibility to keep your password secure and not share it with anyone.

6. Your Data Rights

As a cg88 user, you have the following privacy rights and we respect them:

Right of Access: You may request a copy of your stored personal information at any time.
Right to rectification: Request an update if your information is incorrect or incomplete.
Right to erasure: Subject to certain conditions, you may request deletion of your data.
Right to Restrict Processing: You may request to restrict data processing under certain circumstances.
Data portability: You have the right to receive your data in a structured format.
Right to Object: You may object to certain processing activities (such as marketing).
Withdraw consent: Opt out of marketing or optional data processing at any time.

To exercise these rights, contact cg88 Support ([email protected]) and we will respond within 30 days.

7. Data Retention and Deletion

Cg88 retains your personal information only for as long as necessary: active accounts: as long as your account remains open; inactive accounts: up to 5 years after last activity (per legal requirements); transaction records: 7 years in accordance with financial regulations; marketing data: deleted immediately after you withdraw consent; security logs: 3 years (for fraud prevention). After the specified period, data is securely and irreversibly deleted so that recovery is not possible.

8. International Data Transfers

Cg88 is an international platform and your data may be stored on servers in different countries. We ensure that all data transfers comply with international data protection standards (such as EU Standard Contractual Clauses). Your data is only sent to countries with adequate data protection laws or appropriate security measures in place.

9. Children's Privacy

Cg88 is not intended for persons under 18 years of age and we do not knowingly collect information from minors. If we learn that a child's data has been collected, we will immediately delete it and close the account. Parents are requested to monitor their children's online activities and inform us if any minor is using cg88.

10. Policy Changes and Updates

Cg88 reserves the right to update this Privacy Policy from time to time due to legal requirements, business changes, or technological improvements. We will notify you of any significant changes via email or website notification. The date of policy changes will be indicated in the last updated date. Continued use of cg88 after changes means you accept the new policy.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or wish to exercise your data rights, contact the cg88 Data Protection Team: Email: [email protected] or [email protected] | Live Chat: available 24/7 on the website | WhatsApp: support number. We typically provide an initial response within 72 hours and a complete resolution within 30 days. If you are not satisfied with our response, you may lodge a complaint with our licensing authority or local data protection authority.

Last updated: 26 October 2026

Cg88 Privacy Policy Version 2.8

Your Data Rights Details

Right to access information

You may request a complete copy of all your personal information stored on cg88. We will provide a structured data file within 15 days.

Right to Rectification

If any of your information is incorrect, incomplete, or outdated, you can update it immediately. Changes to certain information (name, date of birth) may require re-verification of identity.

Right to Erasure

After closing your account, you may request deletion of all your personal data. However, certain information may need to be retained for a specified period due to legal obligations.

Right to object to processing

You may object to and opt out at any time from marketing communications, profiling, or other optional data processing. However, some data processing will continue for the provision of essential services.

Right to data portability

You can receive your data in a common, machine-readable format (JSON, CSV) and transfer it to another service provider.

Right to Complain

If you believe cg88 has violated your privacy rights, you may lodge a complaint with us and with the applicable data protection authority.

Data collection and Usage Table

Type of information	Purpose of Collection	Legal basis	Retention Period
Name, address, date of birth	Identity verification and account management	Legal Obligations and Contract Fulfillment	5 years after account closure
Email, mobile number	Communications and notifications	Contract fulfillment and legitimate interests	While account remains active
Identity documents and KYC documents	Age verification and regulatory compliance	Legal obligation	7 years
Payment and banking information	Processing transactions and preventing money laundering	Legal Obligations and Contract Fulfillment	7 years
Betting history and game data	Service provision and fraud detection	Contract fulfillment and legitimate interests	5 years
IP address, device information	Security and Fraud Prevention	Legitimate Interests	3 years
Cookies and tracking data	Improving website performance and user experience	Consent and legitimate interest	12 months
Marketing Preferences	Sending relevant offers and promotions	Consent	Until consent is withdrawn

Security Tips and best practices

Create a strong password

Use a strong and unique password for your cg88 account with at least 12 characters, including uppercase and lowercase letters, numbers, and special symbols. Do not reuse the same password across multiple sites and change it regularly (every 3–6 months). A password manager can be helpful.

Enable two-factor authentication

Enable 2FA in your cg88 account settings, which will require an additional code via SMS or authenticator app during login. This significantly enhances your account security and prevents unauthorized access. Using Google Authenticator or Authy is recommended.

Avoid public Wi-Fi

Avoid accessing cg88 from public or unsecured Wi-Fi networks as hackers can steal data on these networks. Always use a secure and private internet connection. If you must use public Wi-Fi, use a VPN service.

Beware of Phishing Scams

Cg88 will never ask for your password, OTP, or payment information via email or SMS. Do not click suspicious links and beware of fake websites. Use only the official cg88.win domain and check URLs carefully. If you suspect a scam, notify our support immediately.

Frequently Asked Question

In the event of a cancelled or postponed match, cg88's bet settlement policy depends on when and why the match was stopped. Pre-match bets: If the match is declared cancelled before it starts (due to weather, player illness, venue issues), all pre-match bets will automatically be voided and your full stake will be returned to your account balance. There is no win or loss — as if the bet was never placed. Live in-play bets: If the match has started but is stopped before completion, settlement policy varies by sport. Football/Cricket: If a certain portion of the match has been completed (typically 70+ minutes in football, or according to scheduled overs in cricket), bets will be settled according to the result at that time. If stopped before then, bets are voided and stakes returned. Tennis/Others: If a player retires or the match remains incomplete, all bets are typically voided (some bookmakers may apply a "retirement rule"). Postponed matches: If a match is merely postponed and resumes and completes within 48 hours, all bets remain active and will be settled according to the final result. If delayed beyond 48 hours, bets are voided and stakes returned. Special markets (first goal, total runs, etc.): If that specific event occurred before the match was completed (e.g., first goal scored then match cancelled), that bet will be settled. Otherwise, voided. cg88 follows the decisions of official event organisers and sports governing bodies. All settlements are made transparently and you can view details in your bet history.

cg88 promotes responsible gaming and provides players with multiple easy-to-use tools to keep their gaming under control. To set deposit limits: log in to your account and go to "My Account" or "Settings"; look for the "Responsible Gaming" tab; select the "Deposit Limit" option and set daily, weekly, or monthly limits. Example: maximum BDT 5,000 per day or BDT 50,000 per month. Once set, you cannot deposit beyond that limit. Increasing limits requires a 24–72 hour waiting period (cooling-off period), but reductions take effect immediately. Bet limits and loss limits: similarly, you can set individual bet, daily bet, or daily/weekly maximum loss amounts. Example: once you lose BDT 2,000 per day, you cannot place further bets. This protects your budget and prevents impulsive betting. Session time limits: limit how much time you spend on cg88 each day. Example: 2 hours daily. When time expires, you'll get a reminder or be logged out automatically. Self-exclusion: if you feel gaming is getting out of control, you can temporarily block yourself for 24 hours, 1 week, 1 month, 3 months, or 6 months. During this time, you cannot log in, bet, or deposit, but you can withdraw. Permanent exclusion: in serious cases, you can request to close your account permanently. Reality check: cg88 will show a pop-up at set intervals (e.g., every hour) reminding you how long you've been playing and how much you've spent. Activity history: view and download your complete betting, deposit, and loss history in "My Account". This helps you understand your gaming patterns. All these tools are completely free to use, and cg88 encourages you to play responsibly. If you or someone you know is suffering from gaming addiction, contact support or seek professional help.

cg88 Privacy Policy